Jewellery Store Melbourne | Contact Us

Contact Us

Get in touch

You have Questions? Engagement Rings – Wedding Rings – Gem Stones & Diamonds? You have come to the right place. Janai Jewellery established since 1981 in Melbourne Collins Street. Janai Jewellery has skilled Jewellery designers and Jewellers on staff. Specialists in designing unique and innovative settings to meet the requirements of the most discerning client.

The Office

Address: 1/259 Collins Street Melbourne VIC 3000 AUSTRALIA

Phone: (+613) 9662 1455

Email: janai@janai.com.au

Business Hour

Mon - Thu: 10:30 am - 5:30 pm

Fri: 10:30 am - 8:00 pm

Sat: 10:30 am - 5:00 pm

Sun: Closed

Janai Jewellery

5.0

Julie Nguyen

13:18 14 Oct 19

Thank you to Janai and especially a big thank you to Erica! I stopped by Janai after a negative and long process with another jewellers which resulted in a poorly made wedding ring. The exceptional customer service provided by Erica (throughout the entire process), the high quality of rings and the competitive price offered made it an easy decision to switch jewellers. My only regret is not having went with Janai in the first instance to save on stress and time (which is very valuable during the wedding planning process!)read more

Mohammed Elwanni

22:51 29 Sep 19

Could not be happier with the service I got from Annie at Janai jewellery. She was patient with me and walked me through the whole process. I purchased an engagement ring and a wedding band for a great price in comparison to other quotes I received. Would definitely recommend Janai Jewellery to anyone looking to purchase a diamond ring! Thanks guysread more

Robert Grigorovitch

02:02 27 Sep 19

I was very particular with what I wanted made and how a jeweller would include my family’s diamonds in the engagement ring. Irene and Andrew were fabulous to deal with and made my vision a reality. They both had a relaxed, knowledgeable approach in dealing with me which put me at ease right away. Next thing on the list will be the wedding bands!read more

Tung Nguyen

05:21 14 Sep 19

* Incredible customer service, we felt like we were looked after the whole time with honest advice. Special thanks to AMELIE, your assistance is greatly appreciated. *Timely delivery. Our engagement ring arrived within one week of placing the order. The ring itself is gorgeous and I cannot be happier with the purchase. * We highly recommend this company if you are looking for engagement jewellers and accessories. We came to the company in a rush due to special circumstances, however, they have done an excellent job in providing us with A+ timely services and products to cater for our needs. 10/10 would recommend this company for my own friends and family.read more

Emily Page

05:11 10 Sep 19

I had my ring cleaned and serviced before our wedding and the customer service from the Janai team and especially Tran was exceptional! All phone calls, emails and details were responded to promptly and were all informative. My ring looks brand new and simply gorgeous. Thank you Tran for the amazing, seamless experience and 5-star treatment. I truly appreciate it!read more

CHIN CHUEN LOH

01:41 07 Sep 19

Highly recommended! Big thank you to Annie! Our proposal ring is better than we expected. Great professional help from Annie and you made sure that our custom design exceeded all expectations. Happily recommend Janai and Annie if you’re looking for proposal/engagement/wedding rings.read more

yandi liu

12:22 31 Aug 19

I won’t hesitate to give them 6star if Google allows me. Serviced by Amelie, such a lovely and professional young lady. She patiently introduced me basic knowledge of diamonds and hunted 3 loose diamonds for me according to my budget and requirement, which are all beyond my expect. The price is competitive for sure and the shopping process is thoughtful and transparent. Definitely will come again and highly recommend for all engaging couples.read more

Dorothy T

01:16 25 Aug 19

Words cannot begin to describe the brilliant job Janai has done and how happy I am with my engagement ring! Regina is amazing at what she does and her attention to detail and quality of customer service is fantastic. Even though it's busy and there's usually a line of customers waiting to speak to her, Regina always took the time to run through each process with us and made the journey of finding the perfect diamond and design feel so easy. I cannot praise her highly enough and would recommend Janai to all my close family and friends. Thanks so much!read more

Narius Sethna

01:15 21 Aug 19

Our experience was simply phenomenal. Staff were really friendly and helpful, and they went above and beyond to find exactly what we wanted and more. Thank you so much for everything and making out that much more special. Couldn't recommend anyone better.read more

Ian Stephan Livera

23:24 20 Aug 19

Why would you go anywhere else? Firstly I would like to thank Amelie & Tim and the rest of the team at Janai Jewellery for the excellent service! The team was very patient and professional as well as genuine. From the moment I walked in Amelie made me feel very comfortable and made the process so easy. Tim’s knowledge and experience provided me all the guidance in helping me pick out the perfect diamond and assist me in designing a flawless ring. Amelie was really accommodating and worked hard to ensure the custom made engagement ring was completed on time for my proposal. Keep up the good work and thank you again for your outstanding service and helping make our special day a success 💍read more

Joe Flan

13:59 12 Aug 19

Annie assisted me with the purchase of my engagement ring. She was very informative and patient with explaining the different aspects of a diamond and honing in on what I wanted. Once I found the stone I was happy with, the ring was arranged very quickly and as I lived interstate, Annie sent me videos and pictures of the diamond so that I was assured it was the right one. After proposing, I needed to change the size of the band and Janai handled that process hassle-free. I will recommend Janai to my friends as Annie and her team made the process fun and exciting, as it should be. Thanks Annieread more

Amanda B

05:01 10 Aug 19

100% I would highly recommend Janai. From the moment we walked in we were served with the best customer service. Amelie helped us design my engagement ring and her extensive knowledge in diamonds had guaranteed us the best diamond. My ring is absolutely stunning and can not fault it. Thank you to Amelie and the team!read more

Deanne Neilsen

00:10 04 Aug 19

From the moment we walked in Janai, we were treated with the best customer service. Regina was fantastic, she is so knowledgeable about diamonds and has a real passion for her job. Once we selected our diamond and ring design, Regina was always providing us with what stage it was up to. The ring was completed as promised, it was absolutely amazing. We were shown it was our diamond by its number engraved on it. Pricing is fantastic. I totally recommend Janai and Regina when selecting any diamond product. Shop is great location, easy to get to.read more

Tugba Yildiz

08:16 02 Aug 19

Janai Jewellery was the first jeweller my husband I visited while looking for the perfect ring for myself and that is exactly what we found here. I could go on and on about the Service of the amazing Regina who went above and beyond for us to match exactly what I was after and she did exactly that, I am so happy and in love with my ring and I could not have gone elsewhere. Highly recommend Janai to anybody after a beautiful ring and amazing service.read more

Patricia Hughes

00:12 01 Aug 19

We bought our engagement ring from Janai and I have to say, we had a fantastic experience from start to finish. We worked with Regina in choosing our ring and she was just brilliant. Very welcoming, friendly, fun and professional! She helped us narrow down the ring selection until we had the perfect one - and now I can't stop looking at it, just beautiful! I would recommend their service over and over again. Thank you Regina and the team at Janai for making our engagement so special.read more

Stefan Spaseski

01:05 24 Jun 19

I recently purchased an engagement ring from Janai and I am exceedingly pleased with the craftsmanship of the ring along with their stellar service. I had next to no knowledge in buying diamonds and Annie stepped me through the entire process and made it all super easy to understand. I highly recommend these guys for anyone considering taking that big next step with their significant other!read more

Sofia Hu

05:08 12 Jun 19

Highly recommend Janai Jewellery and the staff Annie! A very special thank you to Annie for design my beautiful engagement ring. It is exactly what I wanted. Annie is really professional and knowledgeable, she explain the diamond details to me and help me to choose the right one for me. I am very happy for this experience. Looking forward going back to Annie to get my wedding rings designed.read more

Patricia Augustus

01:51 11 Jun 19

Tim and Nicole were extremely knowledgeable as they assisted my partner and I with designing our custom made engagement ring. The entire process was one that we cannot fault; from initial conversations of Tim explaining what makes a quality diamond, to understanding why Janai diamonds world class, sourcing the diamond and trying it on with their brilliant hologram machine, sketching my vision of the ring and finally my partner proposing and being utterly smitten with the end product! With their hard work ethic and natural down to earth charm, you can be sure Janai will exceed your expectations and are truly the best company for custom made rings. Thank you Tim and Nicole again for being so kind and patient with Randall and I during our exciting engagement ring journey! We love you guys! Randall & Patricia.read more

Blair O'keefe

09:02 09 Jun 19

I stumbled upon Janai while looking in the city for an engagement ring. I met Andrew, and he was knowledgeable and guided me through the whole process. He assisted me in finding the right diamonds and ring design within my budget. The ring is an emerald cut trilogy set in platinum and it is amazing. Jane and I couldn’t be happier with it. The service and quality is excellent. We will be back to get our wedding bands. I highly recommend Janai. Thank you Andrew and team.read more

Jay Yu

04:41 02 Jun 19

Thank you Janai for the excellent service and the stunning engagement ring! Especially Tim who went out of his way to help me get my ring in time for the proposal. They were very easy to deal with and not pushy. I would highly recommend Janai after my experience.read more

JY Seow

13:16 31 May 19

Highly recommend Janai Jewellery!! My partner and I had our engagement ring made there and Annie has made the entire process an absolute breeze for us! She was incredibly patient and has helped us so much with her knowledge of diamonds and expertise in ring design. The craftsmanship of the ring is truly exceptional and I’m so glad we went with Janai! Thank you so much!!read more

Elaine Y

01:14 25 May 19

Thank you to Regina and the team at Janai for making my dream engagement ring come to life! I had only ever seen one photo of a ring I loved and described it to them. My custom engagement ring became a reality from one photo! It's everything I described down to the little details and I love it! Thanks again Janai!read more

Ken Khoo

07:04 23 May 19

We had a wonderful experience with Janai, definitely would recommend to anyone wanting custom designed rings. Annie was extremely patient and guided us through every step of the design and selection process of our engagement ring. Communication with her was easy and she was able to accomodate all the specifications and additional changes we requested. We ended up with the perfect engagement ring and could not be happier. The team made the whole experience with Janai memorable and we will definitely be returning to have our wedding bands made.read more

James Chin

05:35 20 May 19

Absolutely stellar customer service from the team. I especially need to praise Regina for guiding me through the whole engagement ring process as I had no idea at all. The patience and passion for the customer are what made the whole experience a pleasure. Highly recommended for anyone shopping for engagement or wedding rings. They can even custom design rings to your specification! Perfect for people that want something more unique.read more

R I

03:10 16 May 19

We can’t thank Tim and his staff at Janai enough for their efforts in helping us find the perfect diamond and setting. The end result is beautiful and better than we ever imagined we could afford. There was never any pressure to purchase, only care and concern that we were getting what we wanted. We had done our research and we also knew we were getting very good value for money. The staff were exceptional and very caring and professional. This continued through the design process and even after we had purchased. I would highly recommend visiting Janai before purchasing any diamond.read more

Emma Wheen

01:40 11 May 19

Our experience with Janai was wonderful from start to finish. Andrew was amazing and helped us navigate the design process with warmth and professionalism. He was very engaging, taught us a lot about diamonds, kept us informed during the production process and ensured we were 100% happy with the final results... and the ring is stunning! Thanks Andrew and Janai Jewellery!read more

Titus Raihman

13:28 07 May 19

Firstly I would like to thank Tim & Amelie for the amazing experience. From the moment I walked in I felt comfortable and was able to explain exactly what I was after. The team was very patient and professional as well as genuine. The making of the ring didn’t take too long and I was so happy with the result, it was exactly what I wanted and even better! After proposing to my partner she can’t stop staring at it cause it’s so beautiful. I highly recommend Janai to anyone looking for quality stuff. Thank you again! We will definitely be back!!!!read more

C N

07:48 29 Apr 19

Thank you so much Janai for such a beautiful engagement ring! A very special thank you to Andrew and his team, despite living interstate Andrew made the whole process very smooth. Janai was highly recommended by family and friends and we were not disappointed with their knowledge, craftsmanship and customer service. I would definitely recommend anyone looking to buy custom made jewellery especially engagement rings to go to Janai even if you do live interstate. We're looking forward to picking up the wedding bands very soon!read more

Houri Gabrielian

10:06 22 Apr 19

We had a wonderful, educational and enjoyable experience dealing with Regina at Janai Jewellery. We had no idea how to tell an average diamond from a great diamond and being a professional diamond grader, she knew it all. Very relaxed, non pushy, friendly service and the product was the most amazing engagement ring I could ask for, all keeping within budget. Highly recommended, ask for Regina!read more

Jo Gus

01:15 18 Apr 19

Thanks so much Tim and the team and Janai..you did such an incredibly good job on the e-ring!! Followed our design exactly..and managed to make it look 1000% better than what we had imagined! Pros - no pressure: go for as many appointments as you need - very knowledgeable - huge range of designs and able to design to your needs - **** diamond quality: goes well beyond the usual 4 Cs, and considers the optics of the stone. This was ignored at most other places we looked at in town Cons - busy!read more

Matthew O'Sullivan

09:43 15 Apr 19

I can't speak more highly of Janai, I was looked after by Regina who taught me so much about diamonds and the ring making process. I felt valued as a customer, she listen to my budget and gave me the best value for what I could afford. she was completely honest and gave me a ring I was really proud to give to my now fiance. So happy i went with Janai, i would highly recommend them to anyone, especially for those who don't know much about diamonds, you know you're being looked after by the best!!read more

suzana stanic

04:17 07 Apr 19

My Fiance and I went to Janai Jewellery for my custom made engagement ring. From the moment we first entered their shop, we felt welcomed and well looked after. I would like to say a big thank you to Hayley and team for helping my man to create my dream ring. Thank you Hayley for all your Excellent customer service. Thank you for taking the time to educate my fiance about diamonds before purchasing we had no knowledge about diamonds. I am a person that is so indecisive that kept changing the design of the ring. But Hayley remained patient and professional and worked hard to help me design my Perfect ring. I highly recommend Janai Jewellery and Hayley as a consultant to anyone that wants a Perfect Diamond ring.read more

Nafis Batal

13:08 22 Mar 19

From the first day we walked into Janai Tim was incredibly helpful from our first meeting even though we didn’t have an appointment he answered all our queries before considering committing to a ring. Tim explained all about the diamonds as we had no experience, he provided very high quality and at affordable price. He also provided great aftercare service. Thank you for all your help, thanks to Tim I have an awesome sparkly ring which has only received complements from friends and family. Definitely recommend Janai to anyone who wants a perfect diamond ring. Special thanks to Tim.read more

Next Reviews

Contact Us

Contact Us

Get in touch

The Office

Address: 1/259 Collins Street Melbourne VIC 3000 AUSTRALIA

Phone: (+613) 9662 1455

Email: janai@janai.com.au

Business Hour

Mon - Thu: 10:30 am - 5:30 pm

Fri: 10:30 am - 8:00 pm

Sat: 10:30 am - 5:00 pm

Sun: Closed

Our Collections

Please select an option